FREQUENTLY ASKED QUESTIONS

What is Live at Ludlow Castle?

Live at Ludlow Castle is a series of live music events taking place within the grounds of Ludlow Castle. Please note, all events are standing events and seating will not be provided or permitted into the venue.

What are the age restrictions?

Children under 14 years of age (aged 5-13) must be accompanied by a parent or guardian (18 or over) at all times (no more than 2 under 14s per 18+ adult) and will need to purchase a full-price ticket. Children under 5 are not permitted. No pushchairs/Prams.
Live at Ludlow Castle does not accept any parental or supervisory duty of care of liability for any under 18’s on site.

What is the postcode pre-sale?

Residents with postcodes SY7, SY8 & HR6 are entitled to an exclusive 24-hour pre-sale when a limited number of tickets will be released ahead of general sale.

How do I access the post code presale?
Postcode presale tickets must be purchased through the 'postcode presale link'.

Step 1 > Click the 'events' section on our website.

Step 2 > Click the 'Buy postcode presale' link for the relevant show you wish to purchase.

Step 3 > Enter the first part of your postcode (SY7, SY8 or HR6) into the 'use code' box.

Step 4 > Select your choice of ticket type and proceed to purchase.

Please note, the first part of your postcode must match the billing address used at time of purchase.

What does a 'premium' ticket include?

A premium ticket includes entry in to the event, in addition to:

Dedicated Premium Entry Lane
Premium Hang Out Area located in the Historic Inner Bailey with Private bar products and food offerings
Premium Toilets
Premium Viewing Platform (Subject to Capacity)

The ground in the inner bailey is of varying levels and can be difficult to navigate, therefore these tickets are NOT suitable for customers with mobility issues.

What items are prohibited?

Your safety at Ludlow Castle is paramount and we continuously liaise with the appropriate authorities to ensure robust security measures are in place. In order to ensure this is a safe environment mandatory bag searches will be carried out and we may search you, your clothing or other items.

Several items are prohibited, these include but are not exhausted to:

Glass,
Alcohol,
Food & Drink – should you need to bring an item of food or drink with you due to medical or religious requirements, please contact the event organiser prior to arrival.
Large, professional cameras,
Recording equipment,
Chairs & foldout blankets,
Large sports umbrellas (small, personal umbrellas are permitted),
Bags larger than A3 size (30cm x 42cm x 19cm)

For a full list of prohibited items please visit our terms & conditions.

Can I bring in a refillable water bottle?

Yes, refillable water bottles are permitted but they must be empty upon arrival. They should be no more than 500ml and should be plastic.

Can I leave the castle once I have entered?

No, pass-outs are not permitted. Once you have left the site there will be no re-entry.

What is the restoration levy?

The restoration levy, an additional £1.00 on the ticket price, goes directly to Ludlow Castle and is invested exclusively in projects that would otherwise not be possible.

What if it rains?

Live at Ludlow Castle is an open-air event, please plan for the weather. Small personal umbrellas are permitted but large golf umbrellas are not.

Where do I park?

Tickets for our car parks can be purchased here.

For customers travelling from Hereford direction please purchase tickets for the Green Rugby Club Car Park

Location: Ludlow Rugby Club, The Linney, SY8 1EE

Car Park Gates Open: 2pm

Car Park Gates Closed: 11.30pm

No overnight parking

For customers travelling from Shrewsbury direction please purchase tickets for the Red Cricket Club Car park

Location: Ludlow Cricket Club, Burway Ln, Ludlow SY8 1DT

Car Park Gates Open: 2pm

Car Park Gates Closed: 11.30pm

No overnight parking

Where do I find out about accessible information?

For full access information please click here.