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FREQUENTLY ASKED QUESTIONS

What is Live at Ludlow Castle?

Live at Ludlow Castle is a series of live music events taking place within the grounds of Ludlow Castle.  Please note, all events are standing events and seating will not be provided or permitted into the venue. 

When are the events taking place? 

Live at Ludlow Castle will take place 25-28 July 2024. 

 

What are the age restrictions?

Live at Ludlow Castle is a 14+ event.  Children under 14 years of age (aged 5-13) must be always accompanied by a parent or guardian (18 or over) and will need to purchase a full-price ticket.  Children under 5 are not permitted.   Live at Ludlow Castle does not accept any parental or supervisory duty of care of liability for any under 18’s on-site.

 

What is the postcode pre-sale?

Residents with postcodes SY7, SY8 & HR6 are entitled to an exclusive 48-hour pre-sale when a limited number of tickets will be released ahead of general sale.  

 

What items are prohibited?

Your safety at Ludlow Castle is paramount and we continuously liaise with the appropriate authorities to ensure robust security measures are in place.  In order to ensure this is a safe environment mandatory bag searches will be carried out and we may search you, your clothing or other items. 

Several items are prohibited, these include but are not exhausted to:

  • Glass, 

  • Alcohol, 

  • Food & Drink – should you need to bring an item of food or drink with you due to medical or religious requirements, please contact the event organiser prior to arrival. 

  • Large, professional cameras, 

  • Recording equipment, 

  • Chairs & foldout blankets, 

  • Large sports umbrellas (small, personal umbrellas are permitted), 

  • Bags larger than A3 size (30cm x 42cm x 19cm) 

For a full list of prohibited items please visit our terms & conditions.

 

Can I bring in a refillable water bottle? 

Yes, refillable water bottles are permitted but they must be empty upon arrival.  

 

Can I leave the castle once I have entered?

No, pass-outs are not permitted.  Once you have left the site there will be no re-entry. 

 

What time is last entry?

Last entry will be 15 minutes after the headliner takes to the stage.  Full stage times are released closer to the event.

 

What is the restoration levy?

The restoration levy, an additional £1.00 on the ticket price, goes directly to Ludlow Castle and is invested exclusively in projects that would otherwise not be possible. For 2024 the money raised will go directly towards improving access to the castle for all visitors.

 

What if it rains?

Live at Ludlow Castle is an open-air event, please plan for the weather.  Small personal umbrellas are permitted but large golf umbrellas are not. 

 

Where do I park?  

Paid public parking will be available at the Rugby Club. 

 

I am an access customer do you offer personal assistant tickets?

Live at Ludlow castle automatically issues a complimentary companion ticket for customers with disabilities and/or with access requirements (proof of disability will be required).  All access tickets have a limited capacity and are available to purchase via the ‘Tickets’ tab.

 

Will there be an accessible viewing platform available?

There will be an accessible viewing platform which is prioritised for wheelchair or mobility scooter users and their companions.  There will also be accessible toilet facilities available in this area.  To access these facilities please purchase an ‘Accessible Seated Area’ tickets from the ‘tickets’ tab.  Please note these are subject to availably and a proof of disability will be required. This seating area is uncovered so please plan appropriately for the weather. 

 

What do I do if I cannot stand for a long period of time?

A space for people who prefer to stand but may need a less crowded area, and/or a chair will be available for those who need them, there will also be accessible toilet facilities in this area.  Please note, there is no viewing platform in this area.  To gain access to this area please purchase an ‘Accessible Ticket’ from the ‘ticket’ tab.  Tickets are subject to availability and proof of disability will be required.  

 

Can I bring my own chair into the event?

No, customers are not permitted to bring their own chairs into the event. 

 

Will there be disabled toilets available?

Yes, disabled toilets will be on site.  These will be available at each toilet point, at the accessible viewing platform and within the accessible ticket area. 

 

Will there be Blue Badge parking available?

Blue badge parking is available and access customers will be given priority.  If you require blue badge parking and are not an access customer please email access@futuresoundgroup.com

Please note, Ludlow Castle is an outdoor greenfield site.  Attendees will need to travel across grassy terrain to access the viewing platforms and other areas of the event.  Should we experience rain in the run-up to the events or on the day of events the terrain could become muddy and harder to navigate, please come prepared for such conditions. 


 

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