ACCESS INFORMATION

We want everyone to have a safe and enjoyable visit to Live at Ludlow Castle.

This page explains the accessible facilities available and what to expect at the event.

CHOOSING THE CORRECT ACCESSIBLE TICKET

Please make sure you select the ticket type that matches your access requirements. Information about the different types of accessible tickets is available below.

All accessible tickets include one free Essential Companion / Personal Assistant ticket.

Please do not purchase multiple accessible tickets unless more than one person in your group requires accessible facilities.

Accessible tickets can be purchased via the Tickets section of our website.

ACCESSIBLE VIEWING PLATFORM

The Accessible Viewing Platform is available for:

Wheelchair users
Mobility scooter users
Customers who need to sit for medical reasons

A ticket for the Accessible Viewing Platform must be purchased in advance.

There is limited capacity on the platform.

ACCESSIBLE VIEWING PLATFORM TICKET TYPES

There are two ticket types:

Access Viewing Platform – Wheelchair User

For customers who use a wheelchair or mobility scooter.

Access Viewing Platform – Ambulant Access

For customers who need to use a seat but do not use a wheelchair.

Both ticket types provide access to the two-level viewing platform.

Wheelchair spaces are available.
Seats are available for customers who need them.
Seats and wheelchair spaces are unreserved.
Essential Companions / Personal Assistants will also have a seat.
Ambulant customers and Essential Companions / Personal Assistants should use the seats provided.

ACCESSIBLE STANDING TICKETS

An Accessible Standing ticket is available for customers who need an Essential Companion / Personal Assistant but do not need to use the Accessible Viewing Platform.

This is a standing ticket in the General Admission area.

Accessible Standing ticket holders:

Do not have access to the Accessible Viewing Platform.
Do not have access to the accessible toilet on the viewing platform.
Can use the accessible toilets in the main toilet block.
Do not have access to seating.

ESSENTIAL COMPANION / PERSONAL ASSISTANT TICKETS

Customers who require an Essential Companion / Personal Assistant will receive one complimentary ticket when purchasing an Accessible Viewing Platform or Accessible Standing ticket.

The Essential Companion / Personal Assistant ticket must be booked in advance.
One Essential Companion / Personal Assistant ticket is available per access customer.
If more than one Essential Companion / Personal Assistant is required for medical reasons, please contact access@futuresoundgroup.com to discuss this once you have purchased your ticket.
The Personal Assistant ticket will be added automatically to an order containing an accessible ticket and will be included as part of your order.
Additional friends or family members cannot use the Accessible Viewing Platform unless they also require an accessible ticket.
The Personal Assistant pass can be transferred between members of a group during the event.

Accessible tickets can be purchased through the events section of our website.

For access enquiries, please contact: access@futuresoundgroup.com

ACCESS DOCUMENTATION

Customers who purchase an accessible ticket will receive an email from See Tickets with a link to an access questionnaire. The questionnaire must be completed within 14 days of purchasing your ticket.

Supporting documentation will be required.

Where possible, we kindly ask that you submit a copy of your Access Card as your supporting documentation.

You can apply for an Access Card here: https://www.accesscard.online/

An Access Card is our preferred form of supporting documentation. It provides us with the information we need to assess your access requirements and plan the event appropriately, without requiring you to share sensitive personal or medical information.

This helps us process applications efficiently while protecting your privacy.

If you do not currently have an Access Card, we are happy to accept the following alternative forms of supporting documentation:

PIP
DLA
Nimbus Card
Registered Severely Sight Impaired Card
Assistance Dog Card
Medical Professional Letter
Other supporting evidence
Personal statement

If any documentation contains personal information that you would prefer not to share, we encourage you to redact this before submitting it, provided the relevant information relating to your access requirements remains visible.

WHEELCHAIR USERS IN GENERAL ADMISSION

Wheelchair users are welcome in the General Admission areas.

For everyone's safety, we ask that wheelchairs:

Do not position directly at the front barrier.
Remain towards the edges of the crowd where possible.

If the event team considers an area to be unsafe, you may be asked to move to a safer location.

The team will always aim to do this with your safety and enjoyment in mind.

PERSONAL CHAIRS AND STOOLS

Customers are not permitted to bring their own chairs or stools into the event for any reason.

This applies to all customers, including those with access requirements.

The Access Team cannot allow personal chairs or stools into the event.

Picnic blankets are also not permitted.

ACCESSIBLE TOILETS

Accessible toilets are available in the main toilet blocks.

Customers with Accessible Viewing Platform tickets can also use the accessible toilets located next to the viewing platform.

Please note that the event will not have a Changing Places toilet.

ASSISTANCE DOGS

Assistance dogs are welcome.

Please let the Access Team know in advance by emailing: access@futuresoundgroup.com

ACCESSIBLE / BLUE BADGE PARKING

Free accessible / Blue Badge parking is available and must be requested via the access form, which you will receive in your booking confirmation from See Tickets.

Spaces are limited and are reserved for customers who have purchased accessible tickets.

Spaces are allocated on a first come, first served basis to eligible customers.

If the accessible car park is already fully booked when you complete the access questionnaire, this will be noted on the form.

Your access confirmation will confirm whether or not you have been allocated a space.

We will record your vehicle registration number, which will be provided to our team at the car park gates.

The access guide, which will be sent to all customers with accessible tickets in the run-up to the event, will include the location of the accessible car park.

If you are allocated an accessible parking space, you do not need to purchase an event parking ticket.

If you are not allocated an accessible parking space but are unable to use our other event parking options, information about public car parking in Ludlow can be found here: https://next.shropshire.gov.uk/parking/find-my-nearest-car-park/?postcode=&town=Ludlow&day=

Please note that Castle Street parking will not be available on event days other than for customers with approved accessible event parking.

OTHER EVENT CAR PARKS

Two other event car parks are also available. If you wish to use one of these car parks, you will need to purchase a parking ticket.

Please note that these car parks may not be suitable for customers with mobility requirements.

Green Car Park – Ludlow Rugby Club

The Linney

For customers travelling from the south of Ludlow.

There is a steep walk from the car park to Ludlow Castle.

This may not be suitable for wheelchair users or customers with mobility difficulties.

Red Car Park – Ludlow Cricket Club

Burway Lane

For customers travelling from the north of Ludlow.

This car park is approximately 1.1 miles from Ludlow Castle.

Parking tickets can be purchased through the Events section of the website.

PARKING TICKET REFUNDS

If you purchase a ticket for one of the public car parks and are later allocated an accessible / Blue Badge parking space, the public car park ticket cannot be refunded.

WEATHER AND GROUND CONDITIONS

Live at Ludlow Castle is an outdoor event, so please prepare for changing weather conditions.

The Accessible Viewing Platform is NOT covered.

Please bring suitable clothing and protection from the weather.

The event takes place on grass and uneven ground. If there has been rain, the ground may become:

Muddy
Slippery
More difficult to navigate

Please consider the weather and ground conditions when planning your visit.

PREMIUM TICKETS AND MOBILITY

Premium tickets are not recommended for customers with mobility difficulties.

The Historic Inner Bailey Premium Area has uneven ground and different levels, which can make it difficult to navigate.

If you have mobility requirements, we recommend choosing an appropriate accessible ticket instead.

If you wish to purchase a ticket for this area but require an Essential Companion / Personal Assistant ticket, please contact: access@futuresoundgroup.com

STANDING EVENT

Live at Ludlow Castle is a standing event.

Customers will only have access to seating if they have purchased an Accessible Viewing Platform ticket.

PICNIC BENCHES

There are a number of picnic benches in the food vendor areas which can be used if you need to take a rest.

Benches are available on a first come, first served basis.
The picnic benches do not have a view of the stage.
The benches cannot be reserved in advance.

LEAVING THE EVENT

Ludlow Castle is a historic site with a limited number of step-free exit routes.

For this reason, we cannot provide a dedicated access exit lane after the show.

Customers who would prefer to avoid large crowds can stay inside the venue after the show.

Customers with Accessible Viewing Platform tickets can remain on the platform.

Most customers leave the venue within approximately 20 minutes after the show ends.

ACCESS MAP AND EVENT INFORMATION

Customers who have purchased an accessible ticket will receive:

An access map
An event information sheet

These will be sent through the ticket provider closer to the event.

FURTHER ACCESS INFORMATION

For access enquiries, please contact the Access Team: access@futuresoundgroup.com

GENERAL ENQUIRIES

liveatludlowcastle@futuresoundgroup.com