LIVE AT LUDLOW CASTLE CUSTOMER INFORMATION

We look forward to welcoming you to Ludlow Castle and hope you enjoy the show!

Here is some key information to help you plan your visit.

Tickets

All attendees must have a ticket, so please remember to bring yours with you on the day. Tickets can be shown on your phone or printed before you arrive. Please note that all tickets are non-refundable.

There is no re-admittance to Ludlow Castle. Once you have left the site, you will not be permitted to re-enter.

Times

Set times vary per event. Please check the Live at Ludlow Castle social media channels, where they will be published ahead of each event.

Gate Times

Thursday 16th July, Snow Patrol – 5pm
Friday 17th July, Paul Weller – 5pm
Saturday 18th July, The Human League – 5pm
Sunday 19th July, Tom Grennan – 5pm
Thursday 23rd July, The Streets – 5pm
Friday 24th July, Rick Astley – 5pm
Saturday 25th July, Richard Ashcroft – 5pm
Sunday 26th July, Scissor Sisters – 5pm

Last Entry

Thursday 16th July, Snow Patrol – 8:30pm
Friday 17th July, Paul Weller – 8pm
Saturday 18th July, The Human League – 8:30pm
Sunday 19th July, Tom Grennan – 8:30pm
Thursday 23rd July, The Streets – 8:30pm
Friday 24th July, Rick Astley – 8:30pm
Saturday 25th July, Richard Ashcroft – 8:30pm
Sunday 26th July, Scissor Sisters – 8:30pm

Event curfew: 10:30pm

Ticket Sales & Collections

The box office is located at The Assembly Rooms, and will be open from 4pm–8:30pm for all events, except Paul Weller when the box office will close at 8pm.

Entry Gates

General Admission Ticket Holders

There are two entrances:

The main entrance, located at the castle gates on Castle Square.
The second entrance on Castle Walk, this is closer entrance on the walking route from the Rugby/Cricket club.

Premium Ticket Holders

Please use the main entrance at the castle gates on Castle Square.

There will be a Premium and Access lane, where wristbands will be issued on arrival. These wristbands grant access to the premium area located in the Inner Bailey.

This area includes:

A premium bar
Food outlets
Seating
Toilet facilities

Please note: this area does not have a view of the stage.

The wristband will also allow access to the premium viewing standing platform, subject to capacity.

Access

If you have pre-arranged accessible tickets, please collect your wristband for the access area you have booked from the box office located at The Assembly Rooms. Once collected, please enter the site via the main entrance, where there will be a priority lane for access customers.

Please note that your wristband will match your ticket booking and cannot be exchanged for other areas.

Ludlow Castle is an outdoor greenfield site. Attendees will need to travel across grassy terrain to access the viewing platforms and other event areas. If rain is forecast or falls before the event, the terrain may become muddy and harder to navigate, so please come prepared.

For customers with Accessible General Standing tickets, please note that this is a fully standing ticket within the general admission standing area. There is no seated access, but this ticket allows use of all accessible facilities except those located on the Accessible Viewing Platform.

Blue Badge Parking

Blue Badge parking is located at Castle Street Car Park, Castle Street, Ludlow, SY8 1AT.

All Blue Badge parking must be requested in advance. Please note that accessible parking for the event is now fully booked. Unless this was pre-approved in your access confirmation, please do not attempt to park in this car park.

The Blue Badge car park opens at 4pm on show days.

No vehicles may be left overnight.

Alternative parking is also available and can be pre-booked via the events page on our website here.

Travel Information

Ludlow is a small and beautiful market town with narrow roads, so some congestion is expected. Please allow adequate time to travel to the event.

Where possible, please use public transport or travel on foot.

Ludlow train station is located 0.5 miles from Ludlow Castle. National Express also runs coaches into many towns in Shropshire, with local connections to Ludlow.

We recommend visiting National Rail or National Express to plan your journey.

Parking

There are two car parks available. Passes can be pre-booked using the ticket link listed on our events page here.

If travelling from the south of Ludlow, please select the Green Rugby Club Car Park ticket. This car park is located at Ludlow Rugby Club, The Linney, SY8 1EE.

Please note that the route from the rugby club to the castle requires walking up a steep incline.

If travelling from the north of Ludlow, please select the Red Cricket Club Car Park ticket. This car park is located at Ludlow Cricket Club, Burway Lane, Ludlow, SY8 1DT.

Ludlow Cricket Club is approximately 1 mile from the venue, so please plan ahead.

On arrival, a member of the team will greet you and scan your parking ticket.

Both car parks will be open from 2pm–11:30pm on show days.

There is no overnight parking.

Safety & Prohibited Items

Your safety at Ludlow Castle is our priority. We work closely with the appropriate authorities to ensure robust security measures are in place.

To help maintain a safe environment, mandatory bag searches will be carried out. We may also search you, your clothing, or other items.

Prohibited items include:

Glass
Alcohol
Large cameras
Recording equipment

For a full list of prohibited items, please click here. We appreciate your patience and cooperation.

Bags

To support our staff and speed up entry, please avoid bringing a bag where possible.

Backpacks and any bags larger than A3 size will not be permitted.

There are no cloakroom facilities at Ludlow Castle.

Cameras & Recording Equipment

Please do not bring any recording equipment, drones, or remote-control devices, as these will not be permitted within the venue.

There are no facilities for storing confiscated equipment, and entry may be refused.

All persons entering the venue consent to any photography, filming, or recording arranged by the promoter.

On-the-Day Facilities

Viewing

This is a standing event. Please do not bring picnic blankets, chairs, portable furniture, or inflatables of any kind. These will be confiscated at the gates.

Refreshments

There will be a range of food and drink vendors on site.

Food and drink are not permitted into the venue unless required for medical or religious reasons. Any such requirements must be arranged in advance by emailing access@futuresoundgroup.com.

Water points will be available on site, and free drinking water can also be obtained from the bars.

Customers may bring one empty 500ml plastic water bottle.

Card Payments

Live at Ludlow Castle is a cashless event. There are no cash points inside the venue, so please plan ahead.

Weather

This is an open-air event, so please bring clothing suitable for the forecast conditions.

Small personal umbrellas are permitted. However, large umbrellas, parasols, and gazebos are not permitted.

Lost Property
Any lost property found while the events are taking place will be stored at the medical tent. After this, any lost property will be stored at the venue. For enquiries, please contact the venue via email at info@ludlowcastle.com.

First Aid

The first aid area will be located near the main entrance and will be clearly signposted.

Social Media

To stay up to date with show information, follow us on:

Facebook: facebook.com/liveatludlowcastle
Instagram: instagram.com/liveatludlowcastle

Ticket Reselling

If you are no longer able to attend you can resell your ticket through our exclusive resale partner, Tixel.

Tixel provides a safe and easy place for you to sell your ticket to another fan or join the waitlist to purchase a resale ticket if one becomes available. Click here to find out more.

For more information on listing a ticket for resale, visit the reselling FAQs here.

Please do not buy tickets from any unauthorised retailers, as they may not be valid. Additionally, please do not buy tickets from anyone on social media, as we do not take responsibility for any tickets purchased from unconfirmed retailers.

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